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Updated on in How to, Troubleshooting

How to Fix Chrome Remote Desktop Going Offline: Troubleshooting and Solutions

Author: Robert Agar
Robert Agar Article author

Chrome Remote Desktop is a free solution for accessing computers remotely. Many users find it a practical tool, even though sometimes Chrome Remote Desktop keeps disconnecting. This issue can occur for a variety of reasons. 

Chrome Remote Desktop can go offline for the following reasons:

  • • Unreliable network – Network instability may be responsible for Google Remote Desktop not connecting or providing inconsistent performance. 
  • • Idle timeouts – The connection will terminate if the remote computer hibernates or enters sleep mode.
  • • Security settings – Security settings or firewall configuration can block ports and result in unstable connections. 
  • • Overloaded resources – High use of resources like RAM or CPU by other processes can interrupt remote connectivity. 
  • • User session conflicts – Activity by local users can affect remote connectivity and may lead to dropped remote sessions.

This article offers troubleshooting tips to help you minimize these issues and get more consistent connectivity from Chrome Remote Desktop. We also introduce HelpWire, a stable and feature-rich remote connectivity solution that eliminates most of the common problems of Chrome Remote Desktop.

Methods for Fixing Chrome Remote Desktop Going Offline

First, look at basic fixes that can often quickly and effectively resolve common issues. The simple methods are easy to try and address some of the most common reasons Chrome Remote Desktop stays offline when you need it to perform correctly.

Quick fixes to try include:

  1. Updating the Chrome and Chrome Remote Desktop software applications on both computers;
  2. Clearing Chrome’s cache and cookies;
  3. Logging out any local users before establishing a remote connection;
  4. Using Incognito Mode to minimize extension conflicts;
  5. Switching to a more stable network, such as a wired connection if available;
  6. Reinstalling the Chrome Remote Desktop software.
If the basic fixes don’t correct the problem, the following more advanced troubleshooting techniques may be necessary to resolve complex connectivity issues.

  1. Verify Chrome Remote Desktop configuration – Ensure you enable remote connections in Chrome Remote Desktop settings on local and remote computers. 

  2. Modify network connectivity settings – Disable VPNs and proxies or modify settings to enable traffic to Chrome Remote Desktop. Linux users may need to alter network manager settings to eliminate connectivity issues.

  3. Prohibit system hibernation – Configure both machines to prevent them from hibernating or going into sleep mode due to Chrome timeout settings. It will appear that the Chrome Remote Desktop host is offline if it is running on a hibernating computer.

  4. Prevent idle timeouts – Adjust local and remote machine settings to prevent automatic disconnections based on inactivity. You want to avoid imposing a time limit on Chrome Remote Desktop when addressing issues on remote computers.

  5. Ensure sufficient system resources – Verify that local and remote machines have enough memory to support Chrome Remote Desktop. Shut down unnecessary applications to free system resources and improve performance.

  6. Disable hardware acceleration – Disable the hardware acceleration option in Chrome to eliminate possible performance issues with Remote Desktop.

  7. Change power settings – Update operating system settings to stop the machines from sleeping when idle.

  8. Check the firewall and network configurations – Ensure all required ports are open in the firewall and that no other network restrictions affect Chrome Remote Desktop connections.

  9. You should contact Google Support if none of the above solutions fix your Google Remote Desktop connectivity issues.

HelpWire: A Superior Alternative to Chrome Remote Desktop

HelpWire provides robust features that make it an excellent remote connectivity solution. The tool offers users additional control, security, and flexibility when establishing remote connections.

Why Choose HelpWire?

HelpWire’s feature set makes it an effective and efficient remote connectivity solution.

Conclusion

Chrome Remote Desktop can be a valuable solution for establishing remote access. Its functionality can be compromised by issues like going offline or dropping connections. You can resolve many of these issues using the basic fixes or more advanced tips and techniques we have previously discussed. 

HelpWire is an outstanding alternative for users weary of inconsistent connectivity and needing a more reliable and secure remote access solution. HelpWire’s features, such as real-time communications, cross-platform support, security, and management tools, make it an excellent choice for teams looking for stable remote connectivity compared to what is available from Chrome Remote Desktop.

Try HelpWire or our Chrome Remote Desktop connectivity solutions to ensure you have smooth and stable access to remote computers.

Tags:
Chrome Remote Desktop, Tips & Tricks