Best ways to remotely control an iPad

How to remotely control an iPad

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Ensuring customers feel like a priority is the most important step for those striving for their service centers to be a respite from an otherwise irritating customer service experience. Organizations that offer iOS technical support can accomplish this by providing customers with remote troubleshooting services.

The article below provides an easy step-by-step guide that will teach you how to remotely access an iPad and more. Keep reading to learn why knowing how to remote access iPads, and implementing this simple addition to your customer service support center can make a world of difference for your company and your customers.

Solution 1: Switch Control

iOS 10 devices were faceted with a Switch Control function. The Switch Control function gives users the capabilities of remotely accessing an iPad using a different device, making the solution to how to connect your iPhone to your iPad, much easier.

Please note: All devices participating in the remote session must share an Apple ID account and a network.

From iOS devices

The following “how to remote control an iPad” step-by-step guide works with iOS devices like iPods, iPads, iPhones, and iPod Touches:

  1. Step 1: Ensure both devices participating in the remote access session are logged into the same Apple ID account and WiFi network;

  2. Step 2: While operating the device that will remotely control the iPad, open Settings;

  3. Step 3: Choose Accessibility; how to remotely access an iPad
  4. Step 4: Set the Switch Control function to ON.

Now it’s time to set up a new “switch”

  1. Step 1: Choose Switches from the Switch Control;

  2. Step 2: Choose “Add New Switch”; how to remote control iPad
  3. Step 3: Use your new switch to navigate the Switch Control menu to select Device;

  4. Step 4: Click on “Use Other Device”;

  5. Step 5: Locate the desired iPad device;

  6. Step 6: Click Connect.

Now users can freely control their iPad devices remotely, enjoying a great deal of flexibility and convenience.

From macOS

Now let’s discuss “how to setup remote desktop on iPad with a Mac computer”.

The good news is, the setup configuration is just as easy, and has the same network and accounting requirements!

  1. Step 1: Make sure both participating devices are using the same Apple ID and WiFi network;

  2. Step 2: Navigate as follows: Apple Menu -> System Preferences-> Accessibility; how to control iPad from Mac
  3. Step 3: Just like before, change the Switch Control from off to on;

  4. Step 4: Click “Enable Switch Control”;

  5. Step 5: Go to the Switch Control Home section;

  6. Step 6: Choose Devices; how to remote access iPad
  7. Step 7: Locate the iPad you want to remotely access and click on it;

  8. Step 8: Hit Connect.

Solution 2: 3rd-party Apps

Another method of accessing an iPad device remotely is by using 3rd-party apps. With a plethora to choose from (like TeamViewer and SplashTop), not only can you establish remote iPhone iPad connections—but you can even learn how to access iPad from PCs, too.

Pricing, UIs, and features will vary from app to app, but their fundamental operation remains consistent.

IT technicians and Administrators alike utilize remote support applications to solve customer issues by taking control of the customer’s device remotely.

The most consistent remote access software features usually include:

  • • Remote access
  • • Remote control over a desktop
  • • Screenshots
  • • Screen sharing
  • • File sharing
  • • Chat support
  • • Multi-monitor navigation

Below we’ve listed several of our favorite remote access software tools. These apps are selected because of their ease of use, reliability, and compatibility with iOS devices. We’ve also prepared a detailed review of the best software to control an iPad remotely.

  • HelpWire
  • • ZohoAssist
  • • ISL Light
  • • TeamViewer
  • • AnyDesk

How to remote support iPad using the 3rd-party tools?

The steps below are fairly consistent for each of the above options we’ve listed. While there may be a minor deviation from app to app, the basics are the same:

  1. Step 1: Ensure the desktop and the iPad have downloaded the required app;

  2. Step 2: Send an invitation to the iPad via the app;

  3. Step 3: Wait for the remote iPad to accept the invitation;

  4. Step 4: Choose Start Session from the desktop side.

That’s it, your customer support team should now be able to access, manage, control, and resolve end-user issues remotely.

Solution 3: VNC Server

The last way to remote control an iPad using an internet connection is with a VNC server (like Veency.) The downside to using a VNC is that it requires jailbreaking the iPad—a process that becomes harder and harder with each new and improved generation of iOS device.

Additionally, newer iOS versions aren’t supported by VNC software. While still an option, it’s definitely not the most appealing one.


FAQ

Can iPads Be Accessed Remotely?
Yes, it is absolutely possible (and easy) to access an iPad remotely by using Switch Control or a trusted 3rd-party application.

If users opt for the 3rd-party method, then both devices participating in the remote connection must have the app installed.
Can you control iPad with iPhone without needing a WIFI connection?
Yes, 3rd-party remote access apps allow users to remotely connect with an iPad without a WiFi connection. After downloading and installing TeamViewer, ZohoAssist, ISL Light, etc onto the iPad, enter the iPhone’s ID (located in the iPhone’s App.)

Once the ID is entered, hit the remote control button. Now that access via iPhone is given, the contents of the device are immediately displayed on the iPad.
Can I control my iPad with my Android phone?
It is possible to access and control an iPad using an Android phone. There are a plethora of excellent apps, but one of our favorites is VNC Viewer. While it’s got a bit of a learning curve, it’s really intuitive and reliable.
How to take off Remote Management on iPad?
If you need to learn how to get remote management off iPad/iOS devices, follow the steps below.

  1. Step 1: Go to Settings > General section;

  2. Step 2: Locate and click Device Management;

  3. Step 3: Click “MDM Profile”;

  4. Step 4: Click the “Remove Management” button.

That’s it, now you know how to take remote management of iPad!
How to secure an iPad for public use?
If you need to configure your iPad for public use, the below steps will show you how to put an iPad into “Kiosk Mode”
  1. Step 1: Open the Settings app;

  2. Step 2: Navigate as follows: General > Accessibility;

  3. Step 3: Click Guided Access (found inside the Learning section);

  4. Step 4: Switch Guided Access to ON;

  5. Step 5: Choose Passcode Settings;

  6. Step 6: Setup a Guided Access Passcode.

Now anyone on the device will have to enter a passcode (and this passcode is necessary to exit Guided Access once activated.)
How to transfer iPad to another person?
Start by cancelling/ending all syncing capabilities to the iPad you want to give away. That way the new user cannot access your data.

From there, log out of any and all iCloud, iTunes, etc accounts.

Restore your iPad by going to Settings > General > Reset > “Erase all Content and Settings”.
How to turn off iPad remotely?
You can remotely access and shutdown your iPad by either implementing the Switch Control method or a 3rd-party remote access software.