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Updated on Published on September 16, 2021 in Reviews

Bomgar vs LogMeIn

Author: Oliver Rieder
Oliver Rieder Article author

BeyondTrust Remote Support and LogMeIn Pro sit at opposite ends of the remote support market. BeyondTrust targets enterprise IT and security teams, with compliance certifications, privileged access controls, and full session recording, but at enterprise pricing requiring a vendor quote. LogMeIn Pro targets individuals and small teams accessing their own computers, with per-computer pricing starting at $30/month and no client-facing support workflow. Small IT support teams are underserved by both: BeyondTrust is overbuilt and overpriced, and LogMeIn Pro is not designed for client support at all.

HelpWire fills that gap. Built for IT support teams, solo providers, and small internal IT operations, it offers a free plan covering the core remote support workflow without enterprise licensing or per-device subscriptions.

Why HelpWire Fits This Comparison:

  • • Client Management. A client directory with per-client profiles, notes, groups, and session history. BeyondTrust provides similar capabilities through its enterprise platform, while LogMeIn Pro focuses on managing personal computers rather than client relationships.
  • • Link-Based Session Start. Send clients a connection link instead of deploying a Jump Client or requiring host software to be pre-installed on every computer.
  • • Attended and Unattended Access. Support both one-time sessions and ongoing managed devices from the same interface, with no separate licensing tiers.
  • • Cross-Platform Support. Windows, macOS, and Linux support from a single application. Unlike LogMeIn Pro, Linux hosts are fully supported.
Note:  For this comparison, a technical specialist tested BeyondTrust Remote Support and LogMeIn Pro in an enterprise-style support environment using Windows 11 (version 24H2, build 26100), macOS Tahoe 26, and Ubuntu 24.04 LTS endpoints. Connections were evaluated over office broadband, home Wi-Fi, and a VPN-restricted corporate network. BeyondTrust was tested for attended and unattended support, session transfer, file transfer, restart recovery, and technician collaboration. LogMeIn Pro was evaluated for persistent remote access, File Manager, remote printing, and multi-monitor support.

Software tested: BeyondTrust Remote Support 26.1.1 and the latest publicly available LogMeIn Pro host and client builds as of late June 2026.

Quick Comparison: BeyondTrust Remote Support vs LogMeIn Pro vs HelpWire

BeyondTrust Remote Support BeyondTrust Remote Support LogMeIn Pro LogMeIn Pro HelpWire HelpWire
Best for
Leader

Enterprise IT and security teams needing privileged access management, full compliance auditing, and secure vendor access with complete session recording.

Individuals and small teams needing reliable personal remote access to their own computers with strong file management tools.

IT support teams, solo providers, and SMBs wanting a complete remote support workflow at no cost, without enterprise pricing or personal-access-only restrictions.

Takeaway

BeyondTrust fits large enterprises with compliance requirements that justify the cost. LogMeIn Pro fits individuals and small teams accessing their own computers. HelpWire fits teams providing real client support without the enterprise price tag.
Pricing plans
Leader

Contact vendor. Enterprise licensing with concurrent-user model. No free plan.

Starts at $30/month (2 computers), $70/month (5), $129/month (10). No free plan. 14-days trial available.

Free plan for personal and business support. Paid plans available for additional features.

Takeaway

BeyondTrust requires enterprise procurement and vendor pricing. LogMeIn Pro uses transparent subscription pricing but remains paid-only. HelpWire is the only option offering an ongoing free plan for client-facing remote support.
Platform support
Leader

Windows, macOS, Linux, iOS, Android, ChromeOS, Raspberry Pi, network devices, POS systems. Cloud and on-premise appliance available.

Windows, macOS host computers only. iOS and Android client apps available. No Linux or ChromeOS host support.

Windows, macOS, Linux. No mobile app.

Takeaway

BeyondTrust covers the widest range including network devices and POS systems. LogMeIn Pro is limited to Windows and macOS for host computers. HelpWire covers all three desktop OSes with no mobile app.
Connection setup
Leader

Jump Client deployed to endpoints for unattended access. Session code for on-demand attended support. Access Console for technician operations.

Account-based. One-click connection from saved computer list. Host software must be pre-installed.

Session link. No ID, password, or account required on the client side.

Takeaway

BeyondTrust requires enterprise deployment planning. LogMeIn Pro is fastest for pre-configured personal computers. HelpWire is fastest for first-time or one-off client sessions.
Core support workflow
Leader

Attended and unattended sessions, file transfer, remote printing, full session recording with audit trail, multi-technician collaboration, iOS/Android camera access for physical troubleshooting, annotation, in-session chat, session transfer.

Unattended access to personal computers, file transfer, File Manager, remote printing, clipboard sync, multi-monitor display, sound streaming, 1TB cloud storage.

Remote control, file transfer, in-session chat, unattended access, reboot/reconnect, Windows admin elevation, multi-monitor support.

Takeaway

BeyondTrust has the broadest feature set including mobile camera access and compliance-grade auditing. LogMeIn Pro excels at personal productivity tools. HelpWire covers the complete remote support workflow on its free plan without compliance overhead.
Security
Leader

AES-256, TLS, 2FA, smart card authentication, full session recording for compliance auditing, role-based access controls, FIPS 140-2 validated, SOC 2 Type II, HIPAA, FedRAMP authorized on select deployments.

AES-256, SSL/TLS, 2FA, access permissions. Cloud-only. No publicly documented compliance certifications.

TLS/AES-256, Auth0, 2FA, DigiCert-signed apps, P2P with encrypted relay fallback, consent-based access.

Takeaway

BeyondTrust is the strongest security and compliance choice with FedRAMP and FIPS 140-2 support. LogMeIn Pro and HelpWire both cover standard encryption without compliance documentation.
User sentiment, complaints
Leader

High cost, particularly for smaller teams. Concurrent licensing means sessions are unavailable during peak usage if pool is exhausted. Mobile device support described as cumbersome in reviews. No built-in voice communication.

Frequent pricing increases at renewal. No free plan. Mac version missing some features vs Windows.

No mobile app. Smaller review base.

Takeaway

BeyondTrust friction is cost and concurrent license scarcity. LogMeIn Pro friction is pricing increases. HelpWire friction is maturity and missing mobile and compliance coverage.

Overview

BeyondTrust rank based on Capterra reviews

Bomgar offers one of the most diverse and comprehensive feature catalogs, outperforming most competitor software in its category. Additionally, the software enables remote management over desktops and mobile devices.

The BeyondTrust Remote Support feature (previously called “Bomgar Remote Support”) allows users to access, view, and control desktops, laptops, mobile devices and even POS systems!
Bomgar’s “File Transfer” feature allows users to transmit valuable files from one remotely accessed computer to the physical machine that the user is operating from.

Transferring files is easy and practically instantaneous, meaning that users can easily copy, share, or transfer files of any type (like images, MP3s, etc). Bomgar even makes simple work of remote printing, too!

LogMeIn Pro rank based on Capterra reviews

LogMeIn Pro is one of the most beloved remote access tools on the market. Owned by the same company that developed the collaborative tool: GoToMeeting, LogMeIn’s feature suite primarily targets large-scale businesses. LogMeIn also offers additional (and exclusive) bonuses such as 1 TB of cloud storage and LastPass Premium subscriptions (a password management service) with every plan.

LogMeIn users can perform remote desktop tasks via the app, or a web browser (though the web browser may lack some of the features). The only downside: LogMeIn stopped offering a free version of their software quite some time ago (January 2014).

Features

Bomgar

Bomgar (or BeyondTrust Remote Support) enables complete control over a remote desktop. This means users (like tech support professionals) can troubleshoot and fix system issues without being physically present.

Here are some cool features to try:

  • • Remotely manipulate the end user’s desktop as if physically in front of the screen
  • • Access the remote computer regardless of whether anyone else is physically present at the remote computer (this feature is great if an end-user isn’t very tech-savvy)
  • • Access the remote user’s camera. An excellent option for troubleshooting situations surrounding WiFi connections, as it makes it possible to see the physical router or server. This feature only functions on iOS and Android mobile devices, and users can even control a device’s flashlight, auto-focus, and zoom
  • • Use annotations to assist customers in solving tech issues on their own. With a remote camera, the support professional can write helpful notes, or draw on the screen directly
  • • Implement chat or voice communication to walk the end-user through troubleshooting issues

LogMeIn

LogMeIn Pro offers an array of features that make accessing files (and remotely controlling a desktop) simple and easy.

The File Manager enables quick access to the host machine’s file system, whereas IT professionals will enjoy the convenient split display option that allows for easy drag-and-drop file sharing between client and host computers. This is especially helpful when it’s time to share files that are too large to send via email.

The Wake On LAN feature ensures a remote computer is always ready to go when the user needs it.

Whiteboard Drawing allows meeting hosts to direct attention to items on-screen, better facilitating support sessions. If the user needs to prepare a demonstration ahead of time, the Screen Record feature makes that easy, and even comes with AVI output.

Finally, graphic designers, web designers, developers (or anyone who relies on multiple desktops) will enjoy LogMeIn’s intuitive Multiple Monitor capabilities.

Multiple Monitor support allows users to view monitors individually on a single screen, or replicate a workstation exactly with multi-monitor host-to-client support. Programs and files stay organized according to the user’s preferences, ensuring productivity no matter where the user is working from.

 Feature
LogMeIn
Bomgar (BeyondTrust)
File transferring
Record Sessions
Audio Support
Transfer Sessions
Print Remotely
USB-Sharing
Chat In Real-Time
Mobile Access

Interface Comparison

User Experience: Both remote desktop apps were very user-friendly, with their interfaces clear and easy to navigate.

Image Scaling Quality: Image scaling was also exceptional on both tools, providing clear, hi-res images that looked amazing.

Mobile Accessibility: Mobile device connectivity also functioned equally as well as if connecting to a desktop computer.

Bomgar
LogMeIn

Operating Systems

Bomgar and LogMeIn provide support for a vast selection of operating systems and platforms. Users can also compare LogMeIn and SplashTop based on the number of remotely accessible operating systems.

Operating System
LogMeIn
Bomgar (BeyondTrust)
Windows
MacOS
Android
iOS & iPadOS
Linux
Chrome OS
RaspberryPi

Pros and Cons

Now we’ll cover the specific pros and cons of Bomgar and LogMeIn. Use this insight to draw comparisons with tools like RemotePC and LogMeIn while shopping for your remote access software solution.

LogMeIn

Pros

  • User-friendly from install to operations
  • Extend computer/file access to unlimited users
  • Drag-and-drop file transferring (on Windows only)
  • Multi-monitor displays and screen sharing
  • Windows, Mac, Android, and iOS support
  • Powerful security thanks to 256-bit AES encryption, double passwords, and end-to-end authentication
  • 1 TB cloud storage provided with every LogMeIn plan
  • 24/7 phone and ticket tech support

Cons

  • Expensive
  • Free version not available
  • Mac version lacks certain features

Bomgar (BeyondTrust)

Pros

  • Implement smart card authentication and limit screen sharing to specific applications
  • Very secure
  • Embeddable chat and support components
  • A wide array of tools
  • Can transfer access to another user

Cons

  • Not available in all regions
  • System remote access can only be restricted by groups not per user
  • Lacks control over screen size
  • Support for multiple monitors

Price

Bomgar and LogMeIn offer a plethora of pricing options to choose from. Now that users are better informed about these two apps, they can compare the pricing policy with  other remote tools like Bomgar and TeamViewer.

LogMeIn Pro

Pro offers three plans with valuable labels. Power Users start at $70 per month, Individuals at $30, and Small Companies at $129 per month. The same essential features are accessible by all plans, including a unique 1TB of file storage, limitless remote computer access, and remote printing.

On the other hand, individuals only have access to two computers, Power Users to five, and Small Companies 10. Each plan comes with more free licenses of the LastPass Premium’s password manager, and the number of licenses increases with each plan.

Individuals

Again, the Individual plan has a monthly fee of $30 and is invoiced annually at $349.99. You’ll also get a One LastPass Premium license and two personal computers.

You will receive the above features, including unlimited users, remote access, remote printing, and 1TB of file storage. This plan also allows you to remotely watch your device fully on a second local screen using a multi-monitor display feature.

Power Users

At $70 per month or $839.99 yearly, the Power Users plan gives you access to up to five computers and three LastPass Premium subscriptions.

The features of this plan remain the same, including 1TB of file storage, multi-monitor display, unlimited users, remote access, and printing from PCs.

Small Businesses

The final plan is that of the Small Businesses, which comes in at $129 per month and is billed $1,539.99 yearly. This plan level gives you access to five LastPass Premium licenses and up to ten Computers. The features and abilities of this plan are similar to the other plans in every way.

Bomgar (BeyondTrust)

Bomgar (BeyondTrust) provides physical remote support. What that means is: customers purchase a Bomgar (BeyondTrust) appliance, and receive support, upgrades, and maintenance for an annual fee.

This avoids monthly fees frequently required by SAAS products, and actually lowers the cost of ownership overall.

Problems related to SaaS deployment are also side-stepped, as Bomgar’s been configured as a dedicated cloud-hosted appliance in a secure Bomgar datacenter.

  • Cloud annual billing will cost $2097/per concurrent license
 Pricing plans
LogMeIn
Bomgar (BeyondTrust)
Free Version
No
No
Free Trial
7 days
Yes
Level 1
$349.99/per year
Contact Vendor
Level 2
$839.99/per year
Contact Vendor
Level 3
$1,539.99/per year
Contact Vendor

Conclusion

BeyondTrust Remote Support is the right choice for enterprise IT and security teams with compliance requirements, regulated environments, or privileged access governance needs. 

Pricing requires a vendor quote, and deployment involves a longer rollout. It is not suited to small teams or solo providers on a limited budget.

LogMeIn Pro serves professionals who need reliable personal remote access to their own computers, with session recording, file management, and endpoint antivirus included. Renewed pricing has increased for many users in recent years, and the product is not designed for running support sessions with external clients.

HelpWire covers the gap for IT support teams, solo providers, and small internal IT operations who need to run client sessions at no cost. The free plan includes attended and unattended sessions, a client directory, and link-based session start. Compliance certifications and a mobile app are not included.

Tags:
Bomgar, Comparison, LogMeIn