Zoho Assist - TeamViewer

Zoho Assist vs TeamViewer

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Remote Desktop applications give you access to any computer regardless of its physical location. Using such applications gives the user an experience likened to physically sitting in front of that remote computer. You have full access to the files as well as all the peripherals like the keyboard and mouse. Remote access is exceptionally useful for remote technical support sessions or accessing office servers from home or when you’re on the road.


Overview


Zoho Assist rank based on Capterra reviews

Zoho cloud software company has Zoho Assist as part of its suite of products. Zoho Assist allows for easy on-demand remote support for companies to service their customers easily and cost effectively. Zoho Assist is cloud based so requires no installation and it includes a 14-day free trial. Thereafter, there is a number of pricing options available to suit your business requirements.

TeamViewer rank based on Capterra reviews

TeamViewer is a complete remote desktop solution giving full remote access to any computer where TeamViewer is installed. Personal and non-commercial users can download the software for free. For corporate users, a free trial is available to assess the software before making a decision. TeamViewer can be used on all mainstream operating systems including Windows, macOS, Android and iOS. TeamViewer includes all industry standard security measures to give you peace of mind whether you’re using TeamViewer to transfer files, provide remote support, creating a VPN or hosting an online meeting.


Features

Zoho Assist

Zoho Assist includes voice and video chat – allowing you to provide better remote support to your customers. Zoho Assist supports multi screens during a session and session recording is available allowing you to keep a log of all session activities which is integral for training and providing historical client/support communications.

Zoho Assist uses Two Factor Authentication (2FA) such as OTP and SMS. All communications are secure and encrypted using SSL and AES 256-bit encryption. As a cloud based software solution, no downloads are required, and there is no need to maintain upgrades. Zoho Assist is also firewall-friendly.

TeamViewer

TeamViewer’s cross platform support makes it a robust yet flexible solution for your remote desktop needs. You can run TeamViewer on your Android or iOS mobile device, or even run it from a removable USB storage device, which gives you a level of portability other applications do not.

Common uses of TeamViewer include shared presentations or product demonstrations, virtual training and sharing of training material as well as remote support. The end user or machine being accessed remotely does not have to have TeamViewer installed. This is especially useful in a support scenario where an end user might not want to install additional software on their machine. By simply running the application and providing the other party their ID and password, the support team is able to access the remote computer and immediately investigate and resolve the problem.

Features

Zoho Assist

TeamViewer

Transfer Files

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Record Sessions

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Supports Audio

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Transfer Sessions

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Remote Printing

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USB Sharing

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Real Time Chat

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Mobile Access

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Interface Comparison

Both Zoho Assist and TeamViewer have an intuitive user interface that is easy to use. Image resolution is not lost when scaling images. Connecting to mobile devices as well as desktop machines is easy.

Zoho Assist
TeamViewer

Operating Systems

Both remote assistance accessibility apps support a multitude of operating systems, allowing users to cross-compare Anydesk and Microsoft RDP based on the number of OS with remote support access.

Operating System

Zoho Assist

TeamViewer

Windows

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MacOS

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Android

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iPhone/iPad

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Linux

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Web-based

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Windows Mobile

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FreeBSD

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Pros and Cons

Below we’ll cover the pros and cons of both remote access tools, allowing you the option to cross-compare them against Zoho Assist and Anydesk.

Zoho Assist

Pros

Cons

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Affordability

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Limited free plan option

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Pay-as-you-go payment options

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Features are not common across all plans. No one plan has all the available features.

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White labeling

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A maximum limit of 25 computers exists even on the premium package.

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Multiple client access


TeamViewer

Pros

Cons

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Free version for personal use available

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Pricey compared to other software on the market

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User friendly user interface

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File transfer for larger files can be quite slow

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Fast connection speeds

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Some glitches reported where users on the free version experienced restrictions.

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Phone support is only available Monday to Friday


Price

Because a variety of pricing options are available for both tools, as well as the information provided about these apps, users can effortlessly compare pricing policy with tools like RDP and GoToMyPC.

Zoho Assist has several pricing options and the choice of Remote Access or Unattended Access pricing plans. In the Remote Access plan – you can choose between Standard, Professional or Enterprise – costing $8, $13 and $21 per month respectively. The Remote Access plan is limited to one technician a month, with a maximum of 6 remote sessions on the Enterprise plan. Each plan offers different features so it’s best to choose a plan that meets your company’s requirements the best.

Team viewer has three licensing options: Single User, Multiuser or for Teams. Prices are quoted per month but billed annually. Costs range from $50.90 to $206.90/month. While TeamViewer might cost quite a bit more than other applications, it does offer one of the best solutions available in the market. TeamViewer often has deals and discounts which can be applied, making the product even more attractive.

A secure and reliable remote access software solution is a requirement for any business that has a worldwide presence with teams and clients situated in different locations.

Pricing Option

TeamViewer

 Zoho Assist

Free Version

Yes

No

Free Trial

No

15 days

Business License

$50.90

$10

Premium License

$102.90

$15

Corporate License

$206.90

$24


Conclusion

The important factors to consider when weighing up your options for a suitable remote access solution are price and features. Unless you require specific Linux support, all other industry standard desktop and mobile operating systems are supported by the most available remote access software.

To ensure the right software for your needs, consider price and features. Teamviewer is packed with great features, but that comes with a price tag that might be too much for a small company. If you simply want to allow remote access for technical support, Zoho Assist is more than capable.