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Updated on in How to, Troubleshooting

AnyDesk Mouse Not Working Troubleshooting Guide

Author: Durga Prasad
Durga Prasad Article author

If your AnyDesk mouse is not working, you won’t be able to interact with a remote desktop. This not only hinders your productivity but also leads to frustrations, especially when you need to connect with a remote desktop urgently. 

Don’t worry; there are some ways to troubleshoot this issue so you can use it again without difficulties.

Alternative:  Before troubleshooting AnyDesk issues, consider switching to a more reliable solution. HelpWire provides secure, stable, on-demand and unattended remote access across Windows, macOS, and Linux. You can head to the Alternative Solutions section to explore a better option or continue reading for troubleshooting tips.

Solution 1: Check if the Mouse Works On the Local Computer

Before you try anything, check if the mouse is in working condition. Plug the mouse into another computer or use a different mouse with your local computer. 

Also, if you find the  AnyDesk keyboard not working, try to replace it with a different one.

Solution 2: Ensure the Mouse Pointer/Cursor Is Visible

When accessing the host screen from the client screen, you may notice that the mouse cursor is not visible, thus, AnyDesk can’t click. 

Try accessing your remote PC with your mobile phone with AnyDesk application installed. To connect with AnyDesk:

  • • Open AnyDesk on your mobile phone
  • • Enter the remote PC’s address
  • • Press “Enter”. It will send a request to AnyDesk for a remote connection, which will come to the remote PC’s screen.

If you accept the request, you can access the PC remotely from your mobile phone. Now, to make the mouse cursor visible on the mobile screen:

  • • On your mobile, open AnyDesk
  • • Go to settings > display > “show remote cursor”
  • • Check “show remote cursor” and “follow remote cursor”
  • • Go back and retry

By doing the above steps, you will be able to see the mouse cursor on your remote PC.

Solution 3: Restart AnyDesk and Your Computer

If the AnyDesk not connecting issue comes up, try restarting your computer as well as the AnyDesk application on both your remote and local computers. Sometimes, doing this solves AnyDesk errors.

However, if the problem persists, reboot both computers and retry.

Solution 4. Modify Mouse Settings

To fix the AnyDesk mouse click not working issue, modify the mouse settings on your computer. Here’s how to do it on Windows, Mac, and Android mobiles. 

For Windows:

  1. Step 1: Open the Windows settings on your computer by pressing “Win+I” together. Alternatively, you can open the Settings by performing a manual search.

  2. Step 2: Locate and click on the option “Ease of Access”.

    windows settings ease of access option

  3. Step 3: Inside the new page, on the left, you’ll find an option “Mouse”. Click to open it. On the right, find and click on the option “Control your mouse with a keypad”. Ensure the button beneath it is turned on. Control your mouse with a keypad

Following the above steps, you will be able to control your mouse using the computer’s numeric keypad. This also signals Windows that the mouse is connected.

For Mac:

If  macOS has granted the “Screen Recording” and “Accessibility” permissions, then only AnyDesk can receive an incoming remote session. 

To solve the AnyDesk Mac mouse not working issue, add AnyDesk to the trusted applications. For this, get macOS security permissions for AnyDesk to enable disc access and remote input by following the steps below:

  • •Locate and click on “Configure”. It will open system preferences on macOS and get permissions for AnyDesk.configure permissions on macOS
  • • Open “Security & Privacy” by clicking on “Open System Preferences”.
  • • Click on the lock icon to unlock “Security & Privacy”.
  • • Choose “Privacy”
  • • Add AnyDesk to the trusted application list in “Accessibility” and “Full Disc Access”. It will grant needed permissions.Add AnyDesk to the trusted application list in “Accessibility” and “Full Disc Access”

For Android:

  • • Log out of all sessions.
  • • On your Android phone, open device settings on AnyDesk’s main screen.
  • • Check if the option “Translate mouse input to touch input’ is checked by default. Uncheck this.

Solution 5: Turn off IPv6

Sometimes, AnyDesk cannot click when IPv6 is turned on due to compatibility issues. Ensure to tick it off.
  • • Go to the connection settings of your WiFi or Ethernet network
  • • Look under “Properties”
  • • Tick off IPv6

Solution 6: Reinstall the Remote Desktop Apps

If the AnyDesk mouse click not working issue still bothers you, reinstall the remote desktop app.
  • • Open the Run box on your Windows by pressing “Win+R”. Enter the uninstall string for the app and click on “OK”.
  • • Uninstall the app by following the instructions.
  • •Download and install the app again from AnyDesk’s official site.

Solution 7: Try an Alternative to AnyDesk

If nothing works, consider switching to an alternative like HelpWire. This free remote desktop service allows you to securely access remote computers, offering both on-demand and unattended access. HelpWire is designed for high performance, ease of use, and reliability. Supporting Windows, macOS, and Linux, it’s a versatile solution for both businesses and individual users. Its user-friendly interface ensures a smooth experience every time.

Popular features:

Key Features:
 ✅ Instant Session Start – Connect to clients quickly using secure links.
 ✅ Unattended Access – Manage devices even when the user is not present.
 ✅ Seamless File Transfers – Easily copy and paste files during sessions.
 ✅ Collaborative Chat – Communicate and collaborate in real time.

Explore all of HelpWire’s features or discover why it’s the top choice as an alternative to AnyDesk.

Tags:
AnyDesk, Tips & Tricks